退款政策

Eligibility Requirements

Please review the return eligibility criteria and limitations below to help ensure a smooth and successful return process.

We Do Not Accept Returns for:

Items returned without written authorization
Orders older than 30 days
Parts not in original packaging or missing manufacturer labels
Static-sensitive components (e.g., control boards, LED boards) with opened or removed anti-static bags
Water filters with broken or removed tamper seals
Used or installed parts, including mechanical, electrical, and gas components, showing any signs of use or installation that prevent resale in “New/Unused” condition
Damaged parts (see below for replacement claim instructions)
Parts explicitly marked as non-returnable

Items Returned That Do Not Meet Eligibility Requirements

If you return an item that does not meet the eligibility criteria listed above, you acknowledge and agree that:

The item may be deemed non-resalable and disposed of.
We are not obligated to return non-resalable items or issue a refund for them.

Return Authorization

All returns require prior written authorization.
Once your return request is approved, we will provide detailed return instructions.
You can submit your return request through our Returns Center Return Application.

Additional Policies

Restocking Fee

In certain cases, a restocking fee of up to 25% of the purchase price may apply, at our sole discretion.
If assessed, this fee will be deducted from your refund.

Shipping Costs

Shipping costs are non-refundable.
You are responsible for all return shipping fees unless otherwise specified.

Refund Timeline

Refunds are typically processed within 2–4 business days after your return is received and inspected by our warehouse.
Please note that depending on your bank, refunds may take up to two weeks to appear in your account.

Additional Information

Claiming Damaged Items

If an item arrives damaged, you may request a replacement.
Please complete a Damaged Order Form within 3 days of receipt to be eligible for a replacement.
Only parts damaged during shipping qualify for replacement.

Unauthorized Returns

If an item is returned without written authorization, we may, at our discretion:

Refuse delivery, or
Dispose of the item

In such cases, we are not required to return unauthorized items or issue refunds.
If refused, you are responsible for additional shipping charges incurred in returning the unauthorized item to you.
Unauthorized returns found to be non-resalable (due to damage, installation, or missing packaging/labels) may be disposed of without refund.

30-Day Return Window

Approved returns must be shipped back within 30 days of the original purchase date.
Extensions may be granted in writing at our discretion.

Original Packaging

Items must be returned in their original packaging with all manufacturer labels intact.

Static-Sensitive Parts

Static-sensitive components (e.g., control boards, LED boards) are sealed in anti-static bags for protection.
Once opened, these parts cannot be guaranteed free from static damage and are not eligible for return.

Water Filter Tamper Seals

Most water filters include tamper-evident packaging (e.g., vacuum seals, clamshell casings, or adhesive seals).
Once any seal is broken or removed, the filter is ineligible for return.

Installed Mechanical, Electrical, and Gas Components

Mechanical parts are considered installed if attached to an appliance or show any signs of attempted installation (e.g., scuffs, marks).
Electrical parts are considered installed if terminals, wires, or harnesses have been attached — even if the unit has not been powered on.
Gas components (such as valves, regulators, or safety valves) are considered installed once gas lines or connectors are attached.

All returned items are inspected by technicians for signs of installation.

Non-Returnable Parts

Certain items are explicitly marked as not eligible for return on their product pages.
Please review the product description before purchasing to confirm the item’s return eligibility.