Shipping policy
Last updated: November 6, 2026
At a glance:
- Free U.S. standard shipping on orders of $500.00 or more
- In-stock items ship within 1–2 business days
- Orders placed by 2:00 PM Pacific Time on a business day begin processing that day
- Tracking is emailed as soon as your order ships
Shipping and handling times depend on each item's availability and fulfillment location. Please check the Availability notice on the product page before ordering.
Handling time is the time needed to prepare and dispatch your order. Carrier transit time starts after shipment and is additional. Business days are Monday through Friday, excluding holidays. Orders placed after 2:00 PM Pacific Time, or on weekends or holidays, begin processing the next business day.
1. Order Processing & Handling Time
- In-stock items: ships within 1–2 business days. This applies to items with available inventory at our California and Washington warehouses.
- Extended handling items: typically ships within 2–4 business days. Some parts require additional preparation, warehouse coordination, or transfer before dispatch. To offer a broad selection, we source parts through other out-of-state warehouses, regional factory distribution centers, and facilities that ship directly from the manufacturer. The product page shows the applicable handling estimate.
- Special orders: typically ships within 10–20 business days. When a part is unavailable in our stocking locations, it may need to be ordered from the manufacturer or a factory distribution center. Some special orders take longer than 20 business days because of manufacturer availability, production schedules, or replenishment delays.
Manufacturer supply shortages, limited component or raw-material availability, production backlogs, and transportation disruptions can extend these estimates. These factors vary by item and supplier.
We will email you promptly if additional handling time is required. If we cannot ship within the stated time, we will provide a revised shipping estimate when available and explain your options to agree to the delay or cancel the unshipped item for a prompt refund. Where required, we will obtain your consent to a further delay. Tracking information is sent once the item ships.
2. Shipping Prices & Checkout Visibility
Shipping is charged separately from the product price. All rates below are in U.S. dollars (USD). Enter your shipping destination at checkout to see available services and the final shipping total before you place your order and authorize payment.
| Destination | Standard shipping | Expedited shipping |
|---|---|---|
| United States | $9.95; free on orders of $500.00 or more | $24.95 |
| Canada — eligible shipments and special orders | $21.95 | $49.90 |
| Select destinations in Europe and Asia* — eligible shipments | $24.95 | $59.90 |
| Other supported international destinations — eligible shipments | $24.95 | $79.90 |
*Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, and United Kingdom.
For some international orders, checkout may also offer calculated DHL eCommerce, DHL Express, or FedEx rates as additional options. Available rates depend on the items ordered, fulfillment location, destination, and service. Calculated carrier rates may also depend on package weight and dimensions. International service and special-order availability vary by item and destination. If checkout does not offer a rate, contact us for assistance before ordering.
Orders with multiple items: Checkout may combine applicable shipping rates when items require different fulfillment locations or shipping services. Review the total shipping charge in your order summary before paying. Your items may arrive in separate packages; we do not add another shipping charge after checkout solely because an order ships in separate packages.
Additional charges: If an unusual size, item, or destination requires a shipping surcharge that was not included at checkout, we will explain the amount and request your approval before proceeding. We will not charge an undisclosed surcharge without your approval.
3. Expedited Shipping
Expedited shipping is available at checkout for eligible items and destinations at the rates shown above.
- Carrier and service: The shipping carrier and expedited service are selected by Authentic Appliance Parts.
- Handling time is not affected: Expedited shipping applies to carrier transit time only. It does not change or shorten the handling time shown on the product page, including for in-stock, extended-handling, and special-order items, and it does not shorten customs clearance.
- Our commitment: We will do our best to expedite the processing, shipping, and fulfillment of expedited orders; however, handling times and delivery dates are not guaranteed.
4. Delivery Estimates After Shipment
- United States: Standard carrier transit is generally 3–6 business days after shipment. Expedited transit is generally faster, depending on the service selected by Authentic Appliance Parts.
- Canada: Standard international transit is generally 5–15 business days after shipment, plus customs clearance time.
- Select destinations in Europe and Asia: Standard transit is generally 7–20 business days after shipment, plus customs clearance time.
- Other international destinations: Delivery estimates are shown at checkout and depend on customs clearance.
These are transit estimates, not guaranteed arrival dates. Add the item's handling time to the carrier transit estimate when planning your delivery. For international orders, customs clearance time varies by country and shipment and is not included in these estimates. Carrier delays, holidays, and local delivery conditions may also affect arrival.
5. Customs, Duties & Import Taxes
International orders may be inspected and held by customs in the destination country. Clearance time is determined by customs authorities, not by Authentic Appliance Parts or the carrier. Import duties, taxes, and brokerage fees may apply and, unless shown as included at checkout, are the responsibility of the recipient. If customs requests information or payment, please respond promptly to avoid delays or return of the shipment. Shipments refused or left unclaimed at customs may be returned, and original shipping charges are non-refundable.
6. Tracking & Separate Shipments
We will email tracking information when your order ships. Orders sent from more than one location may have separate tracking numbers and delivery dates. The carrier's tracking page provides delivery updates and the estimated arrival date. You can also visit our Track Order page.
7. Shipping Addresses & Missing Packages
Please review your complete shipping address before submitting your order. If a package is returned because the address you supplied is incorrect or incomplete, you are responsible for applicable return and reshipping costs; a restocking fee of up to 25% may apply under our return policy.
If tracking says “delivered” but you cannot find the package, check the delivery area, neighbors, and building management. Allow up to 48 hours for a possible early delivery scan, then contact the carrier to request a delivery investigation. Email us with your order number if you need assistance.
8. Damaged or Incorrect Items
Shipping damage: Contact us within three days of receipt and provide photos of the damaged part and its packaging. Keep the packaging while the claim is reviewed. We arrange replacements for qualifying shipping-damage claims under our return policy.
Wrong item: If we sent an incorrect part, contact us for return instructions. You will not be charged return shipping or restocking fees for our error.
9. Cancellations, Returns & Refunds
Orders are sent for processing immediately after submission, so routine cancellation requests cannot be guaranteed. This does not limit the cancellation and refund options described above when we cannot meet the promised shipping time.
Eligible returns require written authorization before shipment. Parts must be unused, uninstalled, and in their original packaging with manufacturer labels intact. Some parts are non-returnable, and a restocking fee of up to 25% may apply. Original shipping charges, including expedited shipping charges, are generally non-refundable for ordinary returns, except where the return is due to our error or a refund is otherwise required.
Please read our Refund & Return Policy for the 30-day return window, exclusions, authorization requirements, and refund processing times. Approved return refunds are issued to the original payment method after receipt and inspection.
10. Contact Us
For availability checks, shipping quotes, special-order updates, or delivery questions, email support@authenticapplianceparts.com. Include your order number, if available, and the part number.