Política de envío

Shipping & Returns Policy

Last Updated: August 11, 2026

Thank you for shopping with Authentic Appliance Parts.
This policy explains how we handle shipping, delivery, cancellations, returns, and refunds for orders placed through https://www.authenticapplianceparts.com

By placing an order, you agree to the following terms:

1. Shipping Options and Costs

We currently ship to the United States, Canada, select countries in Europe and Asia, and the rest of the world.

Domestic Shipping (United States):
Standard delivery within 3–5 business days for a $7.50 flat rate (orders $1.00–$500.00).

Canada:
Standard International delivery within 5–15 business days for a $24.95 flat rate.

Asia & Europe:
Standard delivery within 7–20 business days for a $29.95 flat rate.

Rest of World:
Shipped via DHL eCommerce, DHL Express, or FedEx at a calculated rate, with transit time calculated at checkout based on destination.

Surcharges:
Some orders may incur additional shipping fees due to size, contents, or destination.
If additional charges apply, we will contact you for approval before processing your order.

2. Delivery Information

Processing Time:
Shipping timelines do not include processing time. In-stock items are typically shipped the same or next business day. Out-of-stock items require additional handling time before they ship, and we will notify you if this affects your order.
Due to ongoing global logistics issues, delivery timeframes for some items may be delayed due to inventory shortages and logistics disruptions.

Tracking:
You will receive tracking information once your order ships.
The carrier’s tracking page will display the estimated delivery date, and you can sign up for text or email updates directly from the carrier.

Incorrect Address:
Please ensure that your shipping address is entered correctly at checkout.
If an order is returned due to an incorrect address, you will be responsible for shipping costs and a restocking fee of up to 25%.

Missing Package:
If your tracking shows “delivered” but you cannot locate your package, please:

Wait 48 hours, as carriers may mark packages as delivered before arrival.

Check with neighbors or building management.

Contact the carrier directly if the package does not arrive.

Authentic Appliance Parts is unable to report a package as missing once it is marked as “delivered” by the carrier.

3. Damaged or Incorrect Orders

Damaged Items:
If an item arrives damaged, you must notify our customer service team within three days of receipt.
You will need to provide photos of the damaged item and its packaging.
Our policy is to send a replacement, not a refund, for damaged items.

Incorrect Items:
If you believe you received the wrong part, please contact us to submit a Return Request.
If Authentic Appliance Parts sent the incorrect part, you will not be charged any restocking or return fees.

4. Cancellations and Returns

Order Cancellation:
Orders cannot be canceled after submission, as they are automatically sent for processing once placed.

Returns for Non-Defective Parts:
For eligible parts that are not defective, you may submit a Return Request through the Authentic Appliance Parts Returns Center.

Returns must be approved before shipment.

Once approved, you will receive written return instructions.

Returned items must be unused, uninstalled, and in original packaging.

Certain items are not eligible for return, including electrical parts that have been installed or used.

A restocking fee of up to 25% may apply.

Shipping costs (if any) are non-refundable.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, refunds are issued to the original payment method within 5–10 business days.
Refunds are for the item cost only — original shipping fees are non-refundable unless the return is due to our error.

6. Contact Us

For questions about shipping, returns, or order issues, please contact us:

Authentic Appliance Parts
Email: support@authenticapplianceparts.com